Terms of service

Effective November 8, 2026 · Last updated November 8, 2026

1. Who we are and what these terms cover

Ganbo is software for small trades and service businesses to manage customers, sites, jobs, estimates, invoices, scheduling and related work. Ganbo is offered by Jordan Craft, a sole proprietor based in Illinois, USA ("Ganbo", "we", "us"). You can reach us at hello@ganbo.app.

These terms are an agreement between us and the business or person who signs up for Ganbo ("you", the "Customer"). If you sign up on behalf of a company, you confirm that you can bind that company to these terms. By creating an account or using Ganbo, you agree to these terms and to our Privacy Policy.

2. Accounts and your team

• You must be at least 18 and use Ganbo for business purposes.
• You're responsible for the people you invite into your workspace (your "Team Members") and for what they do in it. Give each person their own login.
• Keep your password and two-step sign-in secure. Tell us right away at hello@ganbo.app if you think your account has been accessed without permission.
• The information you give us about your business must be accurate and kept up to date.

3. Plans, billing and renewals

• Plans and prices: Ganbo is offered on the plans and prices shown on our pricing page when you subscribe. Today they are: Free; Pro at $29 a month for up to 2 users; Team at $59 a month for up to 5 users; and Business at $99 a month for up to 15 users, plus $5 a month for each user beyond 15. Paying yearly costs the same as 10 months. Larger teams can email hello@ganbo.app. Every plan covers all of Ganbo, both the CRM and project management sides.
• Free trial: New workspaces get 14 days with every feature unlocked. When the trial ends, the workspace moves to the Free plan unless you've chosen a paid plan. You're never charged unless you choose a paid plan.
• Free plan: 1 user, 25 customers and 10 open jobs, without texting, AI features or online payments. If a workspace is over these limits when it moves to Free, nothing is deleted: you can still see and export everything, but you can't add more until you're under the limits or upgrade.
• Renewal: Subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel. You authorize us to charge your payment method on file for each renewal.
• Payment: Subscription payments are processed by Stripe. We don't store your full card number.
• Taxes: Prices do not include applicable sales or use taxes. Where tax applies to your location, we may add it to your bill.
• Price changes: We'll give you at least 30 days notice by email before a price change takes effect. If you don't agree, you can cancel before the new price applies.
• Late or failed payments: If a payment fails, we'll try again and let you know. If it's still unpaid after 14 days, we may limit your workspace to read-only access until it's paid.
• Refunds: Payments aren't refunded, including for partly used months or years. When you cancel, you keep your paid plan until the end of the period you've paid for.

4. Card payments you collect from your customers

Ganbo lets you take card payments from your own customers on estimates and invoices through Stripe Connect.

• To use it, you must open a Stripe account through Ganbo and accept Stripe's own terms, including the Stripe Connected Account Agreement. Stripe, not Ganbo, processes these payments and pays out to your bank.
• Stripe charges its own processing fees. Ganbo also charges a platform fee of 0.5% of each payment collected through Ganbo, which is taken out automatically.
• You're responsible for your prices, your refunds, chargebacks and disputes with your customers, and any taxes on your sales.
• We don't hold your money and aren't a party to the sale between you and your customer.

5. Texting and email to your customers

Ganbo can send texts (through Twilio) and emails to your customers on your behalf, such as estimates, invoices, appointment reminders, review requests and rebooking reminders.

• You are the sender. Messages go out under your business name and at your direction. You are responsible for following the laws that apply to them, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier rules for business texting (including 10DLC registration), and any state laws.
• Consent is your responsibility. Before Ganbo texts someone for you, you must have that person's permission to receive texts from your business, and for marketing texts (such as review or rebooking nudges) you must have the kind of written consent the law requires. You must be able to show that consent if asked.
• Opt-outs: Ganbo honors STOP and similar replies automatically and won't text that number again until the person texts START. Don't try to get around an opt-out, including by overriding it in Ganbo, unless the person has clearly given you permission again.
• No spam: Don't use Ganbo to send bulk unsolicited messages, purchased contact lists, or messages to people who have no relationship with your business.
• Costs: Texting is included in paid plans up to a monthly limit of outgoing texts: 250 on Pro, 1,000 on Team and 3,000 on Business. When a workspace reaches its limit, sending pauses until the next billing month. We never charge per message. Texting isn't part of the Free plan.
• You agree to cover us (see section 12) for claims that come from messages you sent without proper consent.

6. Your data

• You own your data. Everything you and your Team Members put into Ganbo, including your customers' names, addresses, phone numbers, emails, job details, photos, files, estimates and invoices ("Customer Data"), belongs to you.
• What we do with it. We store and process Customer Data only to run Ganbo for you, keep it secure, provide support, and as the law requires. We act as your service provider: you decide what goes in and how it's used, and we follow your instructions. We don't sell Customer Data, and we don't use it to market to your customers.
• Your responsibilities. You confirm you have the right to collect and store the Customer Data you put in Ganbo, and that you'll tell your customers how you use their information where the law requires it.
• Usage information. We may use information about how Ganbo is used (for example, which features are used and error reports), in a form that doesn't identify you or your customers, to keep Ganbo running and make it better.
• Importing. If you import data from another app, you confirm you're allowed to move that data, and you're responsible for checking it came across correctly.

How we handle personal information is explained in our Privacy Policy.

7. Acceptable use

You agree not to, and not to let anyone else:

• break any law, or use Ganbo for fraud or deceptive practices;
• send spam or messages without the consent described in section 5;
• upload anything you don't have the right to share, or anything that infringes someone else's rights;
• upload malware, or try to break, overload, probe or get around Ganbo's security or limits;
• access another workspace, account or data you aren't authorized to see;
• copy, resell, or reverse engineer Ganbo, or use it to build a competing product;
• use automated tools to scrape Ganbo, other than the import and export tools we provide;
• store payment card numbers, Social Security numbers, health records or similar sensitive information in notes or free-text fields. Ganbo isn't built for that kind of data.

We may remove content or suspend access that breaks these rules. Where we reasonably can, we'll tell you first and give you a chance to fix it.

8. Third-party services

Some Ganbo features rely on other companies, such as Stripe (payments), Twilio (texting) and Mapbox (maps and routes). When you turn those features on, you may also need to accept those companies' terms. We aren't responsible for outages or changes on their side, but we'll do our best to keep Ganbo working when they happen.

9. Availability, support and changes

• We work to keep Ganbo available and fix problems quickly, but we don't promise it will always be available or error-free. We may take it down briefly for maintenance.
• Support is by email at hello@ganbo.app.
• We may add, change or remove features. If we remove a major feature you pay for, we'll give you reasonable notice.

10. Ending your subscription

• You can cancel any time from your account settings or by emailing hello@ganbo.app. Your plan stays active until the end of the period you've paid for, and then it won't renew.
• We can end or suspend your account if you seriously or repeatedly break these terms, don't pay, or if the law requires it. Except where there's a legal or security risk, we'll give you notice and a chance to fix the problem first. We may also stop offering Ganbo altogether, with at least 30 days notice.
• Getting your data out: You can export your data (for example as CSV files) any time while your account is active. After your account ends, you'll have 30 days to ask us for an export. After that, we'll delete your Customer Data as described in the Privacy Policy, except where the law requires us to keep it.

11. Disclaimers

Ganbo is provided "as is" and "as available". To the fullest extent the law allows, we don't make any promises beyond what's written in these terms, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Ganbo is a tool to help run your business. You are still responsible for your pricing, scheduling, the work you do, your bookkeeping and taxes, and the decisions you make using it. Things like route times, map measurements and suggested estimates are estimates only.

12. Your responsibility to us

You agree to defend and cover us for any claims, losses and reasonable legal costs that come from your Customer Data, the messages you send through Ganbo, your dealings with your customers, or your breaking these terms or the law.

13. Limits on liability

To the fullest extent the law allows:

• We aren't liable for lost profits, lost revenue, lost data, or any indirect, special, incidental or consequential damages, even if we were told they were possible.
• Our total liability for all claims about Ganbo is limited to the amount you paid us for Ganbo in the 12 months before the claim arose, or $50 if that is more.

These limits don't apply where the law doesn't allow them to.

14. Governing law and disputes

These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. If we have a disagreement, let's try to sort it out first: email hello@ganbo.app and we'll work on it in good faith for at least 30 days. If that doesn't work, any lawsuit must be brought in the state or federal courts located in Williamson County, Illinois, and both of us agree to those courts' jurisdiction.

15. Changes to these terms

We may update these terms from time to time. If a change is significant, we'll email the account owner at least 30 days before it takes effect. If you keep using Ganbo after a change takes effect, the updated terms apply. If you don't agree, you can cancel before then.

16. General

• If any part of these terms can't be enforced, the rest still applies.
• If we don't enforce a part of these terms right away, we haven't given up the right to enforce it later.
• You can't transfer your account to someone else without our written okay. We may transfer these terms to a company that takes over Ganbo, including a future company Jordan Craft forms to run it.
• Neither of us is responsible for delays caused by events outside our reasonable control.
• These terms and the Privacy Policy are the whole agreement between us about Ganbo.

17. Contact

Jordan Craft (Ganbo)
PMB 105, 1117 N Carbon St
Marion, IL 62959
hello@ganbo.app